Contact Us
Contact Us
Questions about a piece, your order or the delivery journey? Our customer-care team is here to help you navigate your Charmora Studio experience.
For the most efficient assistance, choose the topic that best matches your request and include relevant order information where applicable.
service@charmorastudio.shopHow Can We Help?
Complete the form below and provide as much relevant information as possible. For order-related questions, include your order number and the email address used at checkout.
A Little Detail Helps Us Help You
Different questions require different information. Including the right details in your first message can reduce unnecessary back-and-forth.
Order Question
Include your order number, checkout email and the name of the product concerned.
Tracking Question
Include the order number, tracking number and the latest status shown by the carrier.
Size & Fit
Include the product name together with your relevant bust, waist, hip and height measurements.
Product Issue
Describe the issue clearly. If photographs are required, our team can advise how to provide them.
Return Request
Include your order number, the item you wish to return and the reason for the request.
Delivery Issue
Tell us what the latest carrier status shows and whether you have already contacted the local carrier.
Questions About a Piece?
Our collection includes fitted dresses, dramatic gowns, layered lace pieces, tulle silhouettes and alternative sets. If you need help understanding the fit or styling of a specific item, include its product name when contacting us.
What We Can Help With
Our customer-care inbox supports questions throughout the shopping journey, from choosing a piece to resolving a delivery or after-purchase concern.
Product Information
Questions about style, materials, construction, design details or how an item is intended to be worn.
Size & Fit
Help comparing your measurements with available sizing information and understanding fitted silhouettes.
Order Status
Questions regarding order processing, order information or purchase confirmation.
Shipping & Tracking
Support with shipment status, carrier tracking, delayed scans and delivery concerns.
Returns & Refunds
Questions about return eligibility, return instructions, refund status or eligible exchanges.
Order Problems
Assistance if you believe an item arrived incorrect, damaged or otherwise different from your order.
Before You Send a Message
Where can I find my order number?
Your order confirmation communication should contain identifying order information. Include the relevant order number when contacting us about a purchase.
How do I track my order?
Start with your shipping notification or customer account. If you cannot access your tracking information, use the Order Tracking page and submit an order lookup request.
Can you help me choose a size?
Yes. Include the product name and your relevant body measurements so we can help you compare them with the available sizing information.
My item appears damaged. What should I do?
Contact us with your order number and a clear description of the issue. Keep the product and original packaging while your request is being reviewed.
Can I change my shipping address?
Contact us as quickly as possible. Address changes cannot always be guaranteed after an order has entered processing or shipment.
Can I cancel an order?
Cancellation requests should be submitted as early as possible. Whether cancellation remains available depends on the processing status of the order.
We’re Here When You Need Us
If the contact form is unavailable, you can contact Charmora Studio directly by email. For purchase-related inquiries, please include your order number.
service@charmorastudio.shop
Website
charmorastudio.shop
Customer Care
service@charmorastudio.shop
Please avoid sending confidential payment credentials, passwords or complete card information in customer-service communications.
