We aim to present each item as accurately as reasonably possible. However, color and texture can appear slightly different depending on lighting, photography, screen brightness, monitor calibration and device settings.

Small differences are possible. Black fabrics can appear warmer or cooler under different lighting, while pink, purple, silver and sequined fabrics can reflect light differently depending on the environment.

Only items specifically identified as included in the product listing are part of the purchase. Shoes, jewelry, stockings, props, bags and other styling accessories shown in photography may be for presentation only.

Review the individual product description and variant information carefully. A set may contain multiple garments, but photographed accessories are not automatically included unless the listing specifically states that they are.

Materials vary by style. Our collection may include lace, mesh, tulle-style fabrics, sequined fabrics, woven materials, stretch fabrics, structured panels and faux-leather decorative elements. Check the relevant product page for item-specific information.

No. Stretch varies significantly by material and construction. Structured corset-inspired pieces, sequin panels and some woven fabrics may provide little stretch, while selected soft fabrics or mesh components may offer more flexibility.

Restocks depend on product availability and collection planning. Some styles may return while others may be limited. Availability shown on the website is the most current information we can provide at the time of shopping.

Measure your bust, natural waist and hips with a soft measuring tape and compare those measurements with the relevant size chart. For long gowns, your height may also be important.

Not automatically. Sizing can vary between brands and between different garment constructions. Use your current body measurements and the size information provided for the specific product.

For structured or close-fitting pieces, choosing the larger size will generally provide more room. This can be especially helpful for corset-inspired bodices, mermaid silhouettes and non-stretch materials.

Usually choose the size that accommodates the larger or more restrictive measurement. For example, if the garment is closely fitted at the bust and waist, both measurements should fit within the selected size range.

Mini silhouettes are intentionally shorter and can appear different depending on your height and body proportions. Taller customers may experience a shorter finished look than petite customers wearing the same labeled size.

Consider both your height and the shoes you plan to wear. Platform shoes or heels can significantly change where a full-length gown falls.

Yes. Contact us with the product name and your bust, waist, hip and height measurements. We can help you compare them with the sizing information available for that product.

After successful checkout, you should receive order confirmation information using the contact details entered during checkout. Keep your order number for future customer-service questions.

First check your spam, junk or promotions folder and confirm whether the email address entered at checkout was correct. If you still cannot locate the confirmation, contact us with your full name and relevant order details.

Contact us as soon as possible. Changes cannot be guaranteed after an order enters processing, but we will review what may still be possible.

Send a cancellation request as early as possible. Cancellation may not be available once an order has entered processing, fulfillment or shipment.

Existing orders cannot always be modified after checkout. You may need to place a separate order. Contact customer care if you are unsure.

Discount codes normally need to be entered during checkout. Whether a promotion can be adjusted after purchase depends on the specific promotion and order status.

Check the code spelling, expiration, eligible products, minimum purchase requirements and other promotional conditions. Some offers may not be combined with another promotion.

Processing time varies depending on the item and current order conditions. If a product has specific preparation information, that product page should take priority over general estimates.

Carrier transit begins after an order has been processed and dispatched. Processing time before shipment is separate from delivery time.

Delivery time depends on destination, shipping method, carrier operations, customs processing and local conditions. Any estimate shown at checkout or in shipment information should be treated according to the terms provided with that service.

Unless a specifically guaranteed delivery service has been offered and confirmed for your order, carrier estimates should not be treated as guaranteed event-date delivery.

If you are ordering for a birthday, performance, party, Halloween event, photoshoot or another important date, order as early as possible.

Contact us immediately if you notice an address error. Changes cannot always be made after processing or shipment begins.

An incomplete or incorrect address can cause delays, failed delivery or return to sender. Additional shipping costs may apply if a parcel needs to be sent again where permitted by applicable law.

Yes. In some fulfillment situations, items from one order may ship separately. If this occurs, you may receive more than one tracking number and the parcels may arrive on different dates.

If tracking is available, it is generally provided after shipment through your shipping notification or order-status information.

This usually means shipment information has been registered but the carrier's first physical scan may not yet be visible.

Tracking may pause while a parcel moves between facilities, countries or delivery partners. Weekends, customs processing, seasonal volume and carrier delays can also affect visible scans.

Check your mailbox, front desk, reception area, parcel room, locker, safe-drop location and with other members of your household. If the parcel still cannot be located, contact the carrier and then send us your order and tracking information.

The carrier attempted final delivery but may require another delivery attempt, collection from a local location or additional action from the recipient.

This can happen because of an address problem, failed delivery attempts, an unclaimed parcel, carrier restrictions or other delivery issues. Contact us with your order number and tracking details.

We ship to destinations made available through our checkout. If your location can be selected and a shipping method is offered, your order can generally be placed through the store.

International orders may be subject to import duties, taxes, brokerage charges or other fees imposed by the destination country. Treatment of these charges depends on local regulations and the information presented at checkout.

Do not assume that import fees are included unless checkout specifically states that they are. Destination-country authorities may impose charges independently.

Yes. Customs inspections, documentation reviews and local import procedures can add time to international deliveries and are outside the direct control of the shipping carrier or Charmora Studio.

Availability depends on the shipping methods offered for your address. Remote locations may have fewer delivery options or require additional transit time.

Eligible returns are handled according to our current Returns & Refunds Policy. Review that policy before sending anything back and contact us first for instructions.

Please refer to the return window published in our current Returns & Refunds Policy. The return policy shown on the website should be treated as the controlling store policy, subject to applicable mandatory consumer rights.

Unless applicable law requires otherwise, standard returns should normally be unworn, unused, unwashed and unaltered, with original tags and included components where applicable.

Items should also be free from makeup, deodorant, perfume, smoke, tanning products, pet hair and other signs of wear.

An item that has been worn beyond reasonable fit inspection generally will not meet normal unused-return conditions, except where mandatory legal rights apply.

Return-shipping responsibility depends on the reason for the return and the terms published in our Returns & Refunds Policy. Contact us before arranging shipment.

Exchange availability depends on inventory and the item involved. Contact us before returning anything. If a direct exchange cannot be offered, customer care can explain the available return and repurchase options.

Once an eligible refund is approved, it is normally submitted to the original payment method unless another lawful or mutually agreed solution applies.

After a refund is issued, the bank, card issuer or payment provider may need additional processing time before the funds appear in your account.

Contact us promptly with your order number and a clear description of the problem. Keep the product and packaging and provide clear photographs when requested so we can review the issue.

No. Do not assume the original dispatch address is the correct return location. Contact us first and use only the return instructions provided for your request.

Always follow any product-specific care information provided with the garment. For delicate lace, tulle, sequins or dimensional detailing, gentle hand washing or professional delicate cleaning may be more appropriate than a standard machine cycle.

Direct machine washing may damage some sequins or decorative structures. Follow the specific care instructions for your item and avoid aggressive washing where delicate embellishments are present.

Avoid crushing the layers for extended periods. After shipping or washing, gently reshape the fabric by hand and allow the garment to hang naturally where appropriate.

Tulle, mesh and layered fabrics may become compressed inside packaging. Allow the garment to rest after unpacking and gently separate or reshape the layers.

Avoid direct high-temperature ironing on delicate or embellished areas. Where suitable, low-temperature steaming from a safe distance may be preferable, but always follow item-specific care instructions.

You may choose to alter a garment after purchase, but once an item has been tailored or otherwise modified it may no longer qualify for a standard voluntary return. Make sure you are satisfied with the garment before alteration.

The currently available payment methods are shown during checkout. Options can vary depending on your location, currency and the payment services enabled for the store.

Our online store uses Shopify and payment-service technology to support checkout and transaction processing. Customers should always make sure they are shopping on the official domain, charmorastudio.shop.

No. Never send your complete payment-card number, security code, account password or other sensitive payment credentials through customer-service email or contact forms.

A payment can be declined for many reasons, including card restrictions, incorrect billing information, insufficient authorization or security checks. Your bank or payment provider may be able to provide more information.

Available currencies and localized checkout options depend on the market and store configuration presented to you. Review the currency displayed before completing payment.

Account and checkout options depend on the customer-account configuration available on the store. Follow the options presented during checkout.

Our Privacy Policy explains how personal information may be collected and used for order processing, customer service, store operation, security, analytics and other applicable purposes.

Use the unsubscribe option included in applicable promotional emails. Unsubscribing from marketing does not prevent necessary transactional communications relating to an existing order or customer-service request.

Email us at service@charmorastudio.shop or use the Contact Us page. For order-related questions, include your order number and the email address used at checkout.

For the fastest review, include your full name, order number, checkout email, product name and a clear explanation of your question. For delivery issues, also include your tracking number and latest carrier status.

Check your spam, junk and promotions folders and make sure you are reviewing the same email account used to contact us. When following up, keep your original order number in the message.