Returns & Refunds
Returns & Refunds
We want you to feel confident when shopping with Charmora Studio. Because many of our pieces feature fitted silhouettes, delicate lace, layered tulle, sequins, structured construction and statement detailing, we ask that all returned garments are handled with care.
This policy explains return eligibility, return conditions, refund processing, damaged or incorrect orders and other important information relating to purchases made through charmorastudio.shop.
Include your order number when contacting us.
How to Request a Return
Please contact us before sending merchandise back. Returns sent without prior communication may be difficult to identify or process correctly.
Contact Us
Email service@charmorastudio.shop with your order number and the item you wish to return.
Receive Instructions
We will review the request and provide return instructions when the item is eligible.
Prepare Your Item
Pack the garment securely with its original tags, accessories and included components where applicable.
Inspection & Resolution
Once received, the return is inspected before an eligible refund or other approved resolution is processed.
Return Condition Requirements
To protect the quality of our clothing and ensure returned products can be properly evaluated, items should meet the following conditions unless applicable consumer law provides otherwise.
Unworn & Unused
Items should not show signs of wear beyond what is reasonably necessary to inspect fit and appearance.
Original Tags & Components
Original tags, detachable accessories, decorative pieces and included components should remain with the garment where applicable.
Clean & Unaltered
Returned garments should not be washed, altered, tailored, cut, repaired or otherwise modified.
Free From Marks & Odors
Items should be free from makeup, deodorant, tanning products, perfume, smoke, pet hair or other visible or noticeable signs of use.
Protected for Return Transit
Lace, sequins, bows, feathers, ribbons, tulle and sculptural components should be packed carefully to prevent unnecessary damage during return shipping.
Order Identification
Please make sure your return can be matched with the correct order. Follow any return identification instructions provided by customer service.
Delicate & Structured Garments
Charmora Studio collections may include lace, layered mesh, tulle, sequins, feather-inspired details, corset structures, bows and other dimensional design elements.
Please take particular care when trying on these garments. Jewelry, rough surfaces, sharp accessories and excessive pulling may catch or damage delicate materials.
Damage caused after delivery through wear, improper handling, laundering, alteration or accidental snagging is generally not treated in the same way as a product that arrived defective.
What Happens After We Receive Your Return
Eligible refunds are processed after the returned item has been received and inspected. The time required for funds to appear can also depend on your payment provider or financial institution.
Original Shipping Charges
Unless required by applicable law or specifically approved because of an error for which Charmora Studio is responsible, original shipping charges may be non-refundable.
If your order received free shipping, any treatment of original shipping costs or return costs should be handled according to the published return terms and applicable consumer law.
Return Shipping Costs
If you are returning an item because you believe it arrived damaged, defective or incorrect, please contact us before arranging return shipping so we can review the issue and provide appropriate instructions.
Items That May Not Be Eligible for Standard Returns
Certain products or circumstances may be excluded from voluntary standard returns, subject always to rights that cannot legally be excluded.
- Items marked as Final Sale where such an exclusion is permitted by applicable law.
- Personalized, customized or made-to-order products, if such products are offered and an applicable return exception is permitted.
- Products that have been worn, washed, altered, damaged after delivery or returned without required components.
- Items showing makeup, deodorant, perfume, smoke, tanning products, stains, pet hair or other evidence of wear.
- Gift cards or other non-returnable products where identified and permitted by law.
- Products subject to hygiene or sealed-product restrictions where applicable.
Problems With Your Order
If you receive the wrong product, an incorrect variation or an item that appears damaged or defective on arrival, contact us promptly.
Please include your order number and clear photographs showing the product, affected area and packaging where relevant. This helps us assess the issue efficiently.
Fit & Sizing
Please review the relevant product size information and our Size Guide before ordering. Because silhouettes differ, your usual size from another brand may not always correspond directly.
For corset, mermaid or highly fitted styles, we recommend comparing your actual body measurements carefully before purchase.
Need Another Size?
Exchange availability can depend on inventory and the item involved. Please contact us before returning an item for an exchange.
Where a direct exchange cannot be offered, customer service can explain the available return and repurchase options.
Order Cancellation Requests
If you need to cancel an order, contact us as soon as possible.
Cancellation cannot always be guaranteed once an order has entered processing, fulfillment or shipment. If cancellation is no longer possible, the applicable return process may need to be followed after delivery.
Unclaimed or Returned Parcels
If an order is returned because of an incorrect address, refusal, missed collection or unsuccessful delivery, contact us so we can review the available options.
Additional shipping costs may apply before a parcel can be sent again where permitted by applicable law.
Please Contact Us First
Do not send merchandise to an address found on a shipping label, warehouse document or previous parcel unless our customer service team confirms that it is the correct return location.
Return locations can differ from the original dispatch location. A parcel sent to an unauthorized address may not reach the team responsible for processing returns.
Questions About a Return?
Send us your order number, the name of the item and a short explanation of your request. If there is a product problem, attach clear photographs where possible.
service@charmorastudio.shopWebsite
charmorastudio.shop
Email
service@charmorastudio.shop
This policy applies subject to mandatory consumer rights and applicable law.
