Privacy Policy
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Charmora Studio may collect, use, disclose, retain and protect personal information when you visit our website, communicate with us, create or use an account, place an order or otherwise interact with our online store.
Different privacy laws may provide different rights depending on where you live. This policy therefore describes our practices generally and explains how you can contact us about your information.
Scope of This Policy
This Privacy Policy applies to personal information processed in connection with charmorastudio.shop and related interactions with Charmora Studio, including purchases, customer service requests, newsletter subscriptions and website activity.
It does not automatically govern independent third-party websites or services that operate under their own privacy policies.
Personal Information We May Collect
The information we process depends on how you interact with our store. We may receive information directly from you, automatically from your device, or from service providers that help us operate the store.
Contact Information
Name, email address, telephone number, billing address, shipping address and other contact details you provide.
Order Information
Products ordered, size and variant selections, order value, transaction history, delivery details, returns and customer service history.
Payment Information
Payment transactions are processed through payment providers. We may receive transaction status, billing information and limited payment-related details required to manage an order.
Account Information
If customer accounts are available, we may process account identifiers, login-related information and saved preferences associated with the account.
Device & Usage Information
IP address, browser type, device information, pages viewed, interactions, referring pages and other technical information generated while using the site.
Communications
Messages, inquiries, support requests, product questions, feedback and other information you send when communicating with us.
Marketing Preferences
Your newsletter subscription status, communication preferences and interactions with promotional communications where applicable.
Fraud & Security Information
Information reasonably required to protect transactions, identify suspicious activity, enforce store policies and maintain website security.
How We Use Personal Information
We use personal information only for legitimate business, transactional, security and communication purposes relevant to operating Charmora Studio.
Process & Fulfill Orders
To confirm purchases, process transactions, prepare products, arrange delivery and provide order updates.
Provide Customer Service
To answer questions, assist with sizing, investigate delivery issues, process eligible returns or refunds and resolve customer concerns.
Operate & Improve Our Store
To understand how visitors use the website, improve navigation, evaluate product interest and maintain website functionality.
Protect Customers & Our Business
To help prevent fraud, unauthorized transactions, security incidents, abuse and violations of our store policies.
Communicate With You
To send transactional emails, respond to requests and provide service-related notices relevant to your order or account.
Marketing Where Permitted
To send promotional communications or personalize marketing where permitted by applicable law and your communication preferences.
Shopify & Ecommerce Service Providers
Charmora Studio operates its online store using Shopify. Shopify provides ecommerce infrastructure that helps us host the storefront, manage orders, support checkout and operate related store functionality.
Information may therefore be processed by Shopify and other service providers involved in hosting, payment processing, analytics, fraud prevention, communications, fulfillment, shipping or other functions necessary to provide our services.
These providers may process information according to their own contractual and legal obligations.
Cookies & Similar Technologies
Our website may use cookies, pixels, local storage and similar technologies to operate essential store functions and, depending on the settings and services enabled, understand website activity or support advertising.
Essential Technologies
These technologies can help provide core functions such as shopping carts, secure checkout, fraud prevention, account features and website security.
Preference Technologies
These may remember selections or settings that improve the way the website works for you.
Analytics Technologies
Where enabled, analytics tools may help us understand website traffic, navigation, product interest and general store performance.
Advertising Technologies
Where enabled and legally permitted, advertising technologies may help measure campaigns or provide advertisements that are more relevant to visitors.
Email & Marketing Communications
If you subscribe to marketing communications, we may use the contact information you provide to send news, product launches, collections, promotions or other Charmora Studio updates.
You may unsubscribe from promotional emails by using the unsubscribe link included in an applicable marketing message or by contacting us.
Unsubscribing from marketing does not prevent us from sending transactional or service-related communications that are necessary to manage an existing order or customer request.
When We May Share Information
We may disclose information when reasonably necessary to operate the store, complete transactions, protect our rights or comply with applicable obligations.
- Shopify and ecommerce infrastructure providers that support our online storefront and checkout.
- Payment processors involved in securely completing transactions.
- Shipping and fulfillment providers that need delivery information to transport your order.
- Technology and hosting providers that support website functionality, security and performance.
- Analytics or advertising providers where such tools are enabled and permitted.
- Professional advisers where reasonably necessary for accounting, legal, insurance, compliance or business matters.
- Authorities or other parties where disclosure is required by law or reasonably necessary to protect legal rights, safety or security.
- Business transaction participants if all or part of the business is reorganized, acquired, financed, merged or transferred, subject to applicable requirements.
International Data Transfers
Because ecommerce services, technology providers, payment systems and shipping networks may operate internationally, personal information may be processed in countries other than the country where you live.
Where applicable law requires specific safeguards for international transfers of personal information, relevant service providers and parties may use recognized contractual, organizational or other lawful transfer mechanisms.
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, record keeping and compliance with applicable obligations.
Retention periods may therefore differ depending on the type of information, the nature of our relationship with you and applicable legal or operational requirements.
When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled according to applicable retention practices.
Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials, devices and email accounts.
If you believe your interaction with our store or your account information has been compromised, please contact us promptly.
Your Privacy Rights & Choices
Depending on where you live and the law that applies, you may have certain rights regarding your personal information.
Access
You may have the right to request information about personal data we hold about you.
Correction
You may request correction of inaccurate or incomplete personal information.
Deletion
You may be entitled to request deletion of certain personal information, subject to lawful exceptions.
Restriction or Objection
In some jurisdictions you may request restriction of certain processing or object to particular uses.
Portability
Where applicable, you may request certain information in a portable format.
Consent Choices
Where processing relies on consent, you may have the right to withdraw that consent.
Marketing Choices
You can unsubscribe from promotional email communications through the available unsubscribe mechanism.
Sale / Sharing Choices
Where applicable law provides such rights, you may be able to opt out of certain forms of data sale, sharing or targeted advertising.
Complaint Rights
Depending on your location, you may have the right to contact an appropriate privacy or data protection authority.
Privacy Controls & Opt-Out Choices
Depending on your region and the privacy features available on our store, you may be presented with cookie controls, consent options or a data-sharing opt-out mechanism.
You can also adjust certain preferences through your browser or device. Blocking some essential technologies may affect shopping cart, checkout, login or other website functionality.
Children's Privacy
Our website is intended for customers who are legally able to make or authorize purchases in their jurisdiction. We do not knowingly seek to collect personal information from children in violation of applicable privacy law.
If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
Third-Party Websites & Social Platforms
Our website may contain links to social media platforms, payment services, carrier websites or other third-party services.
When you leave charmorastudio.shop or interact directly with an independent third-party platform, that party's privacy policy and practices may apply. We encourage you to review the privacy information of services you choose to use.
Business Changes
If Charmora Studio is involved in a merger, restructuring, financing, acquisition, sale of assets or another business transaction, information associated with the business may be transferred as part of that transaction where permitted by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, store configuration or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.
Contact Charmora Studio
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right or would like information about how your personal information is handled, contact us using the details below.
service@charmorastudio.shopCharmora Studio
Website: charmorastudio.shop
Email: service@charmorastudio.shop
For privacy requests, please provide enough information for us to understand your request. We may request reasonable verification where required or permitted by applicable law.
