Shipping Policy
From Our Studio to Your Wardrobe
At Charmora Studio, we understand that statement fashion is often purchased for a specific moment—a birthday, event, performance, photoshoot, party or simply the arrival of a piece you have been waiting to wear.
Our shipping process is designed to keep your order protected, traceable and clearly communicated from the moment it is prepared until it reaches its destination.
How Shipping Works
Order Confirmation
After checkout, your order enters our order-processing system. Please review your shipping address and contact information carefully before completing your purchase.
Preparation
Your items are prepared for shipment and checked before dispatch. More elaborate garments with layered, structured or delicate decorative details may require additional handling.
Dispatch
Once your package leaves the fulfillment facility, tracking information will be provided when tracking is available for the selected shipping service.
Order Processing Time
Processing refers to the time required to prepare your order before it is handed to the shipping carrier. This may include item preparation, quality checking, packing and shipment registration.
Processing times can vary by item. Statement pieces with layered tulle, sequins, lace, structured silhouettes, feathers or dimensional details may require more careful preparation than simpler garments.
If a product has a specific preparation timeframe, preorder notice or special dispatch information, the details shown on that product page should take priority over this general policy.
Delivery Time
Delivery time depends on the destination, shipping method, carrier network and local delivery conditions. Where available, estimated shipping information will be shown during checkout or communicated after dispatch.
Carrier transit estimates are not guaranteed delivery dates. Weather, customs processing, seasonal volume, local service interruptions and other circumstances outside our direct control may affect delivery.
If you are purchasing for an important event, we recommend ordering as early as possible and allowing additional time for unexpected transit delays.
Where We Ship
Charmora Studio ships to destinations made available through our online checkout. Shipping availability may vary depending on the destination country or region, local carrier coverage and current logistics conditions.
If your location can be selected and a shipping option is displayed at checkout, your order can generally be placed through our store.
In some cases, certain remote locations, islands, military addresses or regions with limited carrier access may require additional transit time or may not be supported by all shipping services.
If you are unsure whether we can ship to your location, please contact us before placing your order.
Tracking Your Order
When tracking is available, tracking details will be sent after the shipment has been registered with the carrier. Please allow time for the carrier system to update after the tracking number is created.
A tracking number may initially show limited information such as “label created,” “shipment information received” or a similar status. This does not necessarily mean your parcel is delayed; carrier scans can take time to appear after dispatch.
- Check the tracking number provided with your shipment confirmation.
- Allow additional time for the first carrier scan to appear.
- During international transit, tracking may pause temporarily between export and destination-country processing.
- Final-mile delivery may sometimes be completed by a local postal or courier partner.
Shipping Address Changes
Please check your address carefully before submitting your order. Make sure the recipient name, apartment or unit number, street address, city, state or province, postal code and country are complete and accurate.
If you notice an error, contact us as soon as possible. We will try to help when the order has not yet entered shipment processing, but address changes cannot be guaranteed once preparation or dispatch has begun.
Incorrect or Incomplete Addresses
Packages may be delayed, returned or considered undeliverable when an incorrect or incomplete address is provided at checkout.
Customers are responsible for providing accurate delivery information. Additional shipping costs may apply if an order must be shipped again after being returned because of an address error, failed delivery or unclaimed parcel.
Customs, Duties & Import Charges
International shipments may be subject to customs inspection, import duties, taxes, brokerage charges or other fees imposed by the destination country or local authorities.
These charges are determined by local regulations and are separate from the product price and shipping fee paid to Charmora Studio unless checkout specifically states otherwise.
Customers are responsible for understanding any applicable import requirements in their destination country. Customs clearance may also add additional transit time that is outside the direct control of Charmora Studio or the shipping carrier.
Delayed, Missing or Unusual Tracking
My tracking has not updated.
Carrier tracking can pause temporarily while a parcel moves between facilities, countries or local delivery partners. Please allow reasonable time for the next scan to appear.
My package is taking longer than expected.
Weather, customs inspections, peak-season volume and local carrier delays can extend transit time. Tracking information should remain the primary source for shipment progress.
Tracking says delivered, but I cannot find it.
Check around your property, mailbox, front desk, parcel room, household members and nearby safe-delivery locations. Carriers may occasionally mark parcels delivered shortly before the physical delivery is completed.
My parcel was returned to sender.
Returns can occur because of address issues, failed delivery attempts, customs requirements or parcels not collected within the carrier’s holding period. Contact us with your order details so we can review the next available steps.
Split Shipments
Orders containing multiple garments may occasionally be shipped separately due to item availability, packaging requirements or fulfillment logistics.
If your order is divided into more than one parcel, you may receive more than one tracking number. The parcels may also arrive on different days.
Receiving Statement Pieces
Layered skirts, tulle, lace, ribbons, bows, feathers and other dimensional elements may become compressed during transportation. This is normal and does not necessarily indicate damage.
After unpacking, allow the garment to hang naturally and gently reshape layered or decorative elements by hand before wearing.
If Your Order Arrives Damaged
If the outer package or product arrives with significant shipping damage, please contact us as soon as reasonably possible after delivery.
To help us review the situation, keep the original packaging and provide clear photographs of the shipping package, shipping label, affected product and damaged area. This information may be required when investigating the shipment with the carrier.
Holiday & Seasonal Shipping
Transit networks are often busier around major holidays, promotional periods and seasonal shopping events. Carrier processing and customs clearance can take longer during these periods.
If your purchase is intended for Halloween, a performance, birthday, wedding, festival, holiday event or photoshoot, please order with sufficient time for both preparation and delivery.
Charmora Studio cannot guarantee arrival by a specific event date unless a specific guaranteed delivery service is explicitly offered and confirmed for that order.
Before You Place Your Order
- Review your complete shipping address before payment.
- Use an email address you regularly check so you can receive order and shipment updates.
- Review product-specific processing information before purchasing for a time-sensitive event.
- Remember that processing time and shipping transit time are separate.
- International customers should allow additional time for possible customs processing.
- Keep your tracking information until your order has been successfully received.
Questions About Your Shipment?
If you need help with a shipping question, please include your order number and the email address used during checkout. If your question concerns a delivery issue, including the latest tracking information will help us review your request more efficiently.
Email us at:
service@charmorastudio.shopCharmora Studio · charmorastudio.shop
